KATHREIN Service & Repair: On this page you will find all important information regarding contact persons, the repair process, the repair slip, and repair regulations. For prompt processing, please note the relevant service contacts and use the repair slip when sending in your items.
Important NOTE
Please send all repairs and service requests exclusively to our service center in Niederlauer. We no longer accept shipments to Grassau or Kathrein Sachsen.
Service for receivers
A repair service for receivers is currently only available for the UFS 810 and UFS 810 plus models.
Your point of contact for all spare parts and repairs related to our products.
KATHREIN Digital Systems GmbH
Service Center
Brückenstraße 2a
D-97618 Niederlauer
Email: camping-service@kathrein-ds.com
Phone: + 49 (0) 9771 63567-288
Mon–Thu: 9:00–12:00 and 13:00–16:00
Fri: 9:00 a.m. –12:00 p.m.
Email: repairservice@kathrein-ds.com
Phone: + 49 (0) 9771 63567-288
Mon–Thu: 9:00–12:00 and 13:00–16:00
Fri: 9:00 a.m. –12:00 p.m.
Your device will be repaired under warranty by the authorized repair center. During the warranty period, you can also send the device to our service center free of charge via the retailer from whom you purchased it.
If your device is not covered by the warranty, our service center will provide you with a cost estimate. For repairs outside the warranty period, a processing fee plus return postage will be charged. If you decline the repair, we can dispose of the device free of charge upon request. In this case, the processing fee will not apply.
Here's how to arrange a repair:
- Before sending in the product you are returning, please check whether it was due to incorrect operation or installation. If in doubt, please contact our technical customer support.
- Please use the repair accompanying slip for the submission.
- Pack the device securely for transport. We accept no liability for damage incurred during transport.
- Please send the package, including the completed repair order form and proof of purchase, to our service center at the address below. Please ensure that your package has sufficient postage.
Download:
Information regarding our repair terms and conditions
If the warranty period is exceeded or in the case of damage caused by the customer that leads to an exclusion of the warranty, the repair will be subject to a charge.
In the event of a paid repair, we will inspect the damage to your device and provide you with a non-binding repair quote. Upon your written approval, your device will be repaired immediately or replaced with a new one. Should further defects become apparent during the repair process, we reserve the right to adjust the repair quote and send it to you again.
If you reject the repair based on the cost estimate, we will charge a fee for the effort incurred in preparing the cost estimate.
If a repair cannot be carried out or completed for reasons beyond KATHREIN's control, KATHREIN is entitled to charge a processing fee to cover the resulting and verifiable expenses, in particular for troubleshooting and labor. This applies, for example, in the following cases:
- The reported error does not occur during the inspection.
- The customer rejects the cost estimate.
Review fee in case no fault occurred or in case of rejected cost estimate:
- 25,50 € plus shipping costs and statutory VAT
- Exception: Measuring instruments: €120,00 plus shipping costs and statutory VAT
- UFO devices: on request
If you require additional information about your product or our services, you can find the appropriate contact person on our contact page .